Frequently Asked Questions
Everything you need to know about your Vorwerk experience in Malaysia.
What is the warranty period for Vorwerk products purchased in Malaysia?
All new Thermomix® and Kobold products come with a standard 2-year manufacturer's warranty for domestic use, covering parts and labor for any manufacturing defects.
How long does shipping take within West and East Malaysia?
Standard delivery typically takes 3 to 5 working days within West Malaysia and 7 to 10 working days for East Malaysia, depending on courier availability and location.
Do you offer installment payment plans?
Yes, we offer interest-free installment plans through major Malaysian banks. You can select your preferred tenure during the checkout process.
Can I book a physical product demonstration before purchasing?
Absolutely. We offer both virtual and physical cooking experiences for Thermomix® and home cleaning demonstrations for Kobold. You can book a session via our 'Request a Demo' page.
How can I get my Vorwerk appliance serviced or repaired?
You can visit our authorized service centers in Malaysia. We recommend contacting our customer support team first to schedule an appointment for a diagnostic check.
Are the products sold on this site official Malaysian sets?
Yes, all products sold on Vorwerk Malaysia are official local sets, featuring the correct voltage for Malaysian power outlets and SIRIM certification for safety.